New Jersey American Water Launches Interactive Web Page and Map to Help Educate Customers on Major Service Lines

CAMDEN, NJ–(BUSINESS WIRE)–New Jersey American Water has created a robust, interactive web page and map that will allow customers to view service line material for their property or any property within its service areas in the state. The map is available at or by browsing newjerseyamwater.comunder Water qualityselect Lead and drinking water.

The educational webpage and map were created in response to New Jersey state legislation that requires all water providers to share with customers utility-owned and customer-operated service line materials. to their property, to advise customers with service lines that are made of lead or galvanized steel and replace them within ten years.

“Our goal in creating this web page and map is to proactively and transparently communicate to customers not only information about their service line equipment, but also what we are doing to deliver water that meets regulations on water quality, ways they can help reduce their potential exposure to lead, and how they can help inform our lead service line replacement program,” said Mark McDonough, president of New Jersey American Water “We are committed to accelerating our program to replace all lead and galvanized service lines faster than the ten-year legal requirement.”

On the web page, customers can click on the map and enter their address in the “Find an address” field. The map will zoom in to the address and display the utility and customer side service line material as known to the business. If the side belonging to the customer is shown as unknown, customers are encouraged to help identify it and report this information to the company using the pop-up form on the site.

In addition to the map, customers will also find the following on the webpage:

  • The company’s approach to replacing the main service line

  • Information on how to assess and reduce potential exposure to lead

  • Frequently Asked Questions About Lead and the Company’s Lead Service Line Replacement Program

  • Guide to help customers determine their service line material

  • Additional resources on lead in drinking water

  • An online form that customers can use to ask specific questions and receive a response from a dedicated local staff member

The company has also created a educational video and one video which shows how to use the map, which can be found on the web page and on its Youtube channel.

In accordance with the new lead service line replacement law, New Jersey American Water is also required to send certified letters to all customers whose properties are serviced by a lead or galvanized steel service line. The company wants to assure its customers that if their service line contains lead or galvanized pipes, it does not mean that they cannot use the water as they normally would. Water supplied by New Jersey American Water meets state and federal water quality standards, including those established for lead.

“We routinely test for lead at the end of our treatment process, as required by the NJ Department of Environmental Protection, and we also test in our distribution system in accordance with EPA regulatory requirements. . These tests have shown that lead is not an issue in the water leaving one of our water treatment facilities,” McDonough said. “In addition, we are taking steps to reduce the potential for lead leaching from utility lines and household pipes into water by managing pH levels in water leaving our treatment facilities and adding a corrosion inhibitor if necessary. The results of our lead and copper tests show that our continued investments in infrastructure and treatment processes are working; our water is up to standard.

Although lead is not present in treated water leaving company facilities or in distribution system pipes, the company reminds customers that there are additional steps people can take to protect themselves. more lead particles that may be present in indoor plumbing. If your home was built before 1985, your plumbing system may contain lead materials. To help minimize possible exposure, experts recommend running your kitchen faucet with cold water for 30 seconds to 2 minutes if it hasn’t been used for more than six hours. This is a simple way to reduce the risk of lead exposure from plumbing in older buildings. For more tips and information, visit

About New Jersey American Water

New Jersey American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing reliable, high-quality water and sanitation services to about 2.8 million people. For more information, visit and follow New Jersey American Water on Twitter and Facebook.

About US Water

With a history dating back to 1886, American Water is America’s largest and most geographically diverse water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated, type-regulated drinking water and sanitation services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help them get on with their lives.

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